Frequently Asked Questions

We serve customers in Canada and the United States. Enter your delivery address at checkout to see available shipping options and charges. For other destinations, contact us before ordering.

Our shipping policy offers free shipping on orders over $69 CAD/USD across North America. Below that threshold, the listed flat rate is CAD $9.99 for Canadian orders and USD $9.99 for US orders; US orders under USD $20 have a USD $13.99 rate. Eligibility depends on the order value and destination. Review the final shipping charge at checkout.

Orders are normally dispatched within 1 business day. After dispatch, the listed delivery estimates are: US standard 1–3 business days; Canada standard 1–4 business days; express 1–2 business days for either country. The policy lists same-day or next-business-day delivery for the Toronto GTA area. These are estimates, not guaranteed arrival dates; remote and special addresses may take longer.

A shipping confirmation email with a tracking number is sent after dispatch. Use it to check the carrier’s latest updates. If you cannot find the email, check your spam folder and contact us with your order number.

Our policy lists UPS Access Points in the US and Canada Post PO Boxes in Canada as alternatives. Contact us first to confirm the address and shipping method. The recipient’s name must match their government-issued ID for pickup. Remote or special addresses generally use Canada Post in Canada or USPS in the US, and may need extra transit time.

We hold the entire order until the item is available and reserve the available items unless otherwise notified. Contact us if you need available items shipped separately so we can discuss the arrangement.

Sales tax is applied at checkout. Under our current shipping policy, Onahole World covers import duties and taxes for international shipments, with no additional import charges due on arrival. If a carrier requests an unexpected payment, keep the notice and contact us to check it.

Contact us with your order number and tracking details. Our policy provides for a refund or replacement once the courier has investigated and deemed the parcel lost. See our Shipping Policy for the full terms.

Due to the intimate nature of our products, purchased toys and products cannot be returned or refunded unless defective. Check the size, material and features carefully before purchasing. Our policy also lists exclusions for sale items, gift cards, custom products and other non-returnable items. Read the Refund Policy for full eligibility details.

Request support within 7 days after receiving the item if it is defective or malfunctions. Contact info@fidelitech.ca, the returns address listed in our policy, with your order number, product name, a description of the fault and clear photos or a video of the product.

Keep your receipt or proof of purchase, original packaging, tags and all parts and accessories. Our policy requires eligible items to be in the same condition as received and unworn. We review the evidence with the manufacturer before confirming the next steps.

No. Contact us first and wait for approval. If your request is accepted, we provide a return shipping label and instructions on where and how to send it. Unapproved returns are not accepted.

We notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method; your bank or card provider may need additional time to post them. A replacement or store credit may also be discussed as part of the approved resolution.

Orders are shipped in plain, unbranded boxes without logos. Shipping labels do not include specific product information. Order and shipping notifications still go to the email address you use at checkout.

Our shipping policy lists the billing descriptor as OW XXX. If you need help identifying a charge, contact us with your order number.

We use information to process orders, provide support and operate the store. Our Privacy Policy also explains service-provider sharing, marketing, retention and your choices. Read the Privacy Policy or visit Your Privacy Choices for details.

An onahole is generally a handheld sleeve or cup-style masturbator. Onahips are hip-shaped models, while onatits are breast or bust-shaped models. Torso and doll models have a larger body form. Features and internal channels vary by product; check each listing.

Check the material, overall dimensions, product weight, internal length, channel count and structure. For electric models, also check power requirements, controls, cleaning instructions and water resistance. Product weight and package or shipping weight can differ.

Onahole World works with leading brands as an authorized distributor. Our range includes brands such as Toysheart, Magic Eyes, NPG, Seiraku Toys, XTC Japan, COC and Jee.yue. Visit our Authorized Distributor Brands page and individual listings for the current range.

Check the English description, specifications and product information on the listing. Packaging images may show multiple versions or accessories, so confirm the selected variant and included items. Send us the product link if any detail is unclear before buying.

No. Weight and size do not determine softness. Compare the stated material, construction and firmness for the specific model. Terms such as soft or dual-layer are product-specific, and measurements may be approximate.

No. Check the individual product’s instructions for whether it is reusable, washable or waterproof. A soft material does not mean an entire electric device can be submerged. Follow the stated limits for motors, charging ports and removable parts.

Many of our product listings recommend a compatible water-based lubricant. Follow the manufacturer’s instructions for your specific material, and check compatibility before using silicone-based or oil-based products. Browse our lubricants and confirm the selected product’s instructions.

Follow the manufacturer’s cleaning instructions for the material and model. Switch electric products off and disconnect charging cables before cleaning. Use only approved cleaning products and methods, and do not immerse parts unless the instructions explicitly allow it.

Allow the inside and outside to dry fully before storage, following the manufacturer’s method. Store in a clean, dry place away from direct sunlight. Only remove or turn a sleeve inside out if the manufacturer says it is designed for that.

Do not assume these methods are suitable. Heat and strong cleaning agents can damage some materials or components. Use them only if the manufacturer explicitly permits them for that product.

Stop using a visibly damaged product. For an electric model, check charging, connections and any travel lock according to its instructions; do not disassemble it. Contact us with the model, order number and photos or video of the product. Report defects within the return policy’s 7-day window after receipt.

Contact info@onaholeworld.com as soon as possible with your order number and request. Cancellations are accepted before dispatch under our shipping policy. Address changes depend on the order’s current status; wait for confirmation. Once dispatched, the Refund Policy applies.

The store’s base currency is CAD. Check the country/currency selector and the currency shown at checkout before paying. Shipping thresholds and charges should be checked in the currency shown for your order.

Open the Rewards button or visit our Member Reward Points page and sign in as prompted. The rewards panel shows the current earning opportunities, available rewards and redemption requirements.

Combination eligibility depends on the specific reward, discount and promotion. Review the current terms in the rewards panel and at checkout; do not assume that rewards and promotional codes can be combined. Contact us if an expected discount does not apply.

Email info@onaholeworld.com or visit Contact Us. Include your order number or product link and a short description of the question. For product faults, send photos or video of the product only; private images of your body are not needed.