H2O Personal Lubricant In 4oz/120ml

Shipping Policy

We ship via UPS / Fedex / Canada Post. Orders will be shipped within 1 -2 business day.

United States

• Standard Shipping (1-4 Business Days)
• Express Shipping (1-2 Business Days)

Canada

• Standard Shipping (1-5 Business Days)
• Express Shipping (1-3 Business Days)
• Toronto GTA Area: Same-day or next-business-day delivery

Refund Policy

All products sold on this website are consumables and intimate personal items. To protect the interests of all customers, we do not accept returns or exchanges for toys and other products unless there is a clear defect. Please read the product descriptions carefully before purchasing. If you have any questions, feel free to contact us—we’re happy to assist. For any concerns regarding product quality or usage, please reach out to our customer service team directly.

What if the item has an obvious defect?

If you discover a clear defect within 7 days of purchase (e.g., visible cracks, non functioning, or failure to vibrate), please promptly send us photos or videos as proof. We will verify the issue with the manufacturer. If confirmed as a defect, we will offer a replacement or refund. To qualify for a return, the item must include all original components, accessories, and packaging. Return shipping costs are the buyer's responsibility.

Note:

• Returns due to buyer-caused damage are not accepted.
• Due to the intimate nature of our products, all returned items will be destroyed and never repackaged or resold.

Return Process:

1. Product defect identified → Contact customer service.
2. Customer provides photo/video evidence.
3. We verify with the manufacturer.
4. Customer service confirms eligibility for return/exchange.
5. Customer returns item (with all original parts and packaging).
6. We inspect the returned product.
7. We issue a replacement, refund, or store credit.

Contact Us:

Customer Service Email: info@fidelitech.ca